Dealing with difficult situations
The Hub, Exploration Drive, Aberdeen, AB23 8GX
Difficult situations often arise from communication issues and dealing with differing personality types. This highly interactive course uses exercises, discussion groups and case studies which help you overcome the challenging situations with confidence. Upon completion, you will be able to communicate your point clearly and avoid difficult situations caused by miscommunication. You will also possess skills and techniques that will help you deal with these situations if they arise.
What will you learn?
- How to avoid being put “on the back foot”;
- Acknowledge the variety of personalities in any workplace
and determine how to alter your approach for each situation;
- Communicate clearly;
- Provide resilience and coping strategies;
- Manage stress.
Who is it for?
Anyone coming in contact with people who may have to engage in a difficult conversation
We can tailor a programme for your needs with our in-house training courses making them focused, consistent and relevant to your business needs.