COVID-19 support and advice

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COVID-19 support and advice

As the COVID-19 situation develops, we understand the devastating impact this is having on the front line of the hospitality sector. Be assured that the entire VisitAberdeenshire team has our wonderful tourism colleagues in our collective thoughts. We love promoting and helping to develop businesses and will do all we can to help us get through this as we find our way through such uncharted territory. Our Tourism Development team will ensure that all relevant communication on  support and advice is shared with tourism businesses across the region, and we will develop new initiatives to provide support as requirements become clear.

Please continue to contact us by email or phone. Also, please let us know what kind of practical support you need from us – we’re here to help.

As advice becomes available, this page will be updated with the latest information and advice to support tourism businesses. Please find useful links below.


Useful sources of advice and help


VisitScotland’s COVID-19 advice page contains links to a wealth of business advice and resources. Visit their Coronavirus (COVID-19) advice page here >>

It has also provided some best practice advice on what to share on your digital channels >>

Scottish Tourism Alliance (STA)


STA is issuing regular updates on its activity and any announcements. Sign up to receive its updates here >>

STA is receiving numerous requests from journalists looking to speak to tourism businesses about the impact Coronavirus is having.  If any business is happy to speak to the media about their situation and concerns, please complete this form.

Preparing for Business Post-Lockdown

Tourism and Hospitality Guidance from the Scottish Government

The Scottish Government has issued guidance to help businesses in the tourism and hospitality sector get ready for the potential relaunch of tourism on 15 July. It includes procedures for staff and customer safety, as well as an operations checklist. Read the guidance >>


Get Tourism Ready

VisitScotland has created a one-stop-shop to gather together the Scottish Government guidance and guidance produced by sector groups to provide you with best practice advice to help you prepare to open and welcome visitors again. View the VisitScotland Get Tourism Ready page here >>


We’re Good To Go

A UK-wide industry standard and consumer mark has been launched to give confidence to your visitors that you're adhering to official government and sectoral guidance. To obtain the mark via this free scheme, businesses must complete a self-assessment on the 'We're Good to Go' online platform, including a checklist confirming you've put the necessary processes in place and are adhering to official Government and sectoral guidance. Read more and apply here >>

Finance Support

Find Business Support

The Find Business Support website has compiled a comprehensive list of funding sources to support businesses facing disruption from COVID-19. Read more here >>


Business Gateway

Business Gateway has created a list, which is being updated daily, of all business funding and grants made available to businesses during the COVID-19 outbreak, detailing who is eligible and how it can be accessed. Download the list here >>



VisitScotland has put together a summary of financial support available to tourism, hospitality and events businesses in Scotland. Read more here >>

Business Support

Business Helpline

A business helpline has been launched by the Scottish Government to provide advice and guidance on COVID-19. The helpline is open Monday – Friday, 8.30am – 5.30pm and the helpline number is 0300 303 0660. Callers should select option one to speak to the COVID-19 team.


Find Business Support

The Find Business Support website has gathered together information and support for all company sizes and sectors across Scotland, including help and advice for those affected by the COVID-19 pandemic. Read more here >>


Scottish Enterprise (SE)

SE has listed sources of support and advice for businesses affected by COVID-19, including a COVID-19 checklist for businesses and guidance on managing business disruption. Read more here >>


Business Gateway

Business Gateway has gathered relevant information and support to help businesses with the COVID-19 pandemic.

Its Business Advisers are happy to take calls from businesses to provide advice on a variety of challenges that you may now be experiencing, including examining your short-term cash flow position, HR aspects and identifying appropriate government financial support. It is also running several webinars helping businesses manage some of the challenges being faced. Visit the Business Gateway virtual and local business support page here >>


Aberdeen and Grampian Chamber of Commerce (AGCC)

AGCC has set up an online hub to provide practical advice, both from Government and from the Chamber, and to provide activity updates from across the Chamber network on the actions it is taking to support businesses through the ongoing COVID-19 situation. Read more here >>

We're Good to Go

The 'We're Good to Go' mark is a UK-wide industry standard and consumer mark which demonstrates that tourism and hospitality businesses are adhering to the respective government and public health guidance, and have carried out a COVID-19 risk assessment to ensure they have the required processes and protocols in place.

The obtain the mark you must complete a self-assessment through the 'We're Good to Go' online platform to confirm that you have put the necessary processes in place. Once complete, you will receive certification and access to the 'We're Goof to Go' mark to display in your premises and online.

Apply for 'We're Good to Go'

Aberdeen City Council

Aberdeen City Council has gathered the latest advice and guidance for businesses here >>

For any questions relating to COVID-19 business restrictions, you can go through the online portal, which can be found here >>

Visit the Invest Aberdeen page to view available support for businesses and communities in response to COVID-19. Visit their page >>

Aberdeen City Council has published guidance for businesses considering providing food for takeaway by collection or delivery and guidance for current licence holders and new applicants on changes to their Licensing service.



Aberdeenshire Council

Aberdeenshire Council has put together the latest coronavirus advice with relevant links for businesses in terms of support, advice and links for more information. Visit their page >>

Aberdeenshire Council has published guidance for businesses considering providing food for takeaway by collection or delivery and guidance for current licence holders and new applicants on changes to their Licensing service

Easing lockdown business support

Aberdeenshire Council has launched a new scheme to help businesses get back up and running as the region's town centres look to reopen. A one-stop-shop for business enquiries has been created with a strategic group of officers in place to handle enquiries. You can find information and advice and  sign up to upcoming webinars through the Easing Lockdown portal >>

Webinars and Workshops

VisitAberdeenshire Webinars

We have run a series of webinars exploring insights into what impact COVID-19 will have on tourism in North-east Scotland and exploring the guidelines for reopening for different sectors of the tourism and hospitality sector. Recordings of all our webinars are available here >>


Business Gateway: Webinars

Business Gateway is running several webinars on a variety of topics to help businesses affected by the coronavirus outbreak. These include managing your business reputation, communication, running a business remotely and working from home among others. View upcoming webinars here >>

It has also recorded several online tutorials that you can watch at your leisure, including how to get your business through the current emergency, keeping your business safe online and digital marketing strategy. View online tutorials here >>


ACAS: Advisory Webinar for Employers

Advisory, Arbitration and Arbitration Service (ACAS) is also holding several free webinars providing practical advice for employers to help manage the impact of COVID-19 on the workplace. Sign up here >>


HMRC: Coronavirus (COVID-19) – support from HMRC

HMRC has produced videos providing an overview of the support available to help businesses, self-employed individuals and employers and their employees deal with the economic impact of COVID-19. The videos are available on HMRC’s YouTube channel >>


Edinburgh Tourism Action Group (ETAG)

ETAG are running a number of webinars which are open for anyone to join. Topics include why you need to keep marketing during the pandemic and auditing your tourism business website. View upcoming webinars here >>


Hospitality Industry Trust (HIT) Scotland: Learn @home app

HIT Scotland has updated its app with a collection of self-development links and activities that will help you continue to be engaged with the industry and update your skills and knowledge. Read more here >>

Support Managing Employees

Federation of Small Businesses (FSB)

FSB has outlined guidance for employers to help businesses manage their staff and their responsibilities to them at this time. Click here to read more >>


Advisory, Conciliation and Arbitration Service (ACAS)

ACAS has published advice on their website for employers and employees. Click here to read more >>

Advice for Event Organisers


The Scottish government has produced events sector guidance that outlines the steps event organisers need to take in returning staff to work and key considerations in planning to operate events in a safe and compliant manner. Read the guidance >>

EventScotland has also produced advice and guidance for the events industry based on current Scottish Government guidelines. Read more here >>


What to do if you need to cancel or postpone an event on VisitAberdeenshire’s website

Our What’s On calendar is managed by The List, who has made the decision to temporarily remove all events prior to July 15 from our What’s On calendar. This is a temporary measure, and once the UK has been given the go-ahead to leave our homes and participate in gatherings again, The List will immediately set the feeds live so there will be no need to resubmit your event listing.

If you wish to cancel or postpone an event which had already been submitted, please click here to log in, then type in your event title to locate your event and follow the instructions at the top of the screen to cancel/postpone your event. Alternatively, you can go to, then search for your event and click the ‘Update this event’ box at the top right of the listing. This will not only cancel/postpone the event on our website, but also on The List and


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