Inclusive Tourism Webinars

First in our series of sensory awareness webinars with North-East Sensory Services, this webinar is a practical guide designed to help tourism and hospitality businesses build confidence in welcoming all customers. Discover the small changes that you can easily implement to engage with customers at each stage of their booking journey and feel empowered in your ability to provide an inclusive experience.

This webinar is part two in our series of sensory awareness webinars with North-East Sensory Services, and is a practical guide designed to help tourism and hospitality businesses build confidence in welcoming all customers. Discover the small changes that you can easily implement to engage with customers at each stage of their journey and feel empowered in your ability to provide an inclusive experience.

This webinar was designed to help attendees understand the benefits of inclusive tourism to their business, identify actions to improve customer service and enhance their information provision online. The webinar demonstrated good practice examples from both consumer and business perspectives.

For this session, we were delighted to be joined by Marina DiDuca, Inclusive Tourism Manager at VisitScotland and Carrie-Anne Lightley, Head of Marketing at AccessAble and one of the UK’s accessible travel bloggers.